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Privacy Policy

Introduction Welcome to IGS.health - The Gallbladder Specialists. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website [Website URL], use our services, or interact with us.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our services.

1. Information We Collect We may collect and process the following types of information:

A. Personal Information

  • Name
  • Contact information (phone number, email address, mailing address)
  • Date of birth
  • Gender
  • Medical history, health records, and consultation details
  • Insurance information

B. Non-Personal Information

  • IP address
  • Browser type and version
  • Device information (e.g., operating system, device ID)
  • Website usage data (e.g., pages visited, time spent on site)
  • Cookies and tracking data

C. Sensitive Personal Data We may collect health-related data to provide you with accurate medical care. Such data is only collected with your explicit consent, as required by applicable laws.

2. How We Use Your Information We use your information for the following purposes:

  • To provide health consultation, diagnosis, and treatment services
  • To schedule appointments and communicate with you
  • To process payments and insurance claims
  • To comply with legal and regulatory requirements
  • To improve our services and enhance user experience
  • To send appointment reminders, health updates, or promotional material (with your consent)
  • To analyse website usage and improve our content and services

3. Sharing Your Information We do not sell your personal information. We may share your information under the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., payment processors, IT support, NABH-accredited partner hospitals).
  • Legal Compliance: To comply with applicable laws, legal processes, or governmental requests.
  • Medical Professionals: To collaborate with healthcare providers for accurate diagnosis and treatment.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be part of the transferred assets.

We ensure that all third parties adhere to strict data privacy standards.

4. Data Security We implement appropriate technical, organizational, and administrative measures to safeguard your personal information against unauthorized access, disclosure, or misuse.

  • Secure servers and encryption protocols
  • Regular security audits and updates
  • Restricted access to sensitive information

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies We use cookies and similar technologies to improve website functionality and user experience. Cookies allow us to:

  • Analyse website traffic
  • Personalise content and recommendations
  • Track user preferences

You can choose to disable cookies through your browser settings. Note that this may impact certain features of our website.

6. Your Rights You have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Withdraw Consent: Withdraw consent for processing your data where consent was provided.
  • Object to Processing: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us using the information provided below.

7. Retention of Data We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Health records and medical data may be retained as per applicable healthcare laws and regulations.

8. Third-Party Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such sites. We encourage you to review the privacy policies of third-party websites before providing any personal information.

9. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us.